Privacy Policy

1. Introduction

MNgeek LLC ("MNgeek," "we," "us," or "our") provides managed IT services, Microsoft 365 and Google Workspace solutions, endpoint protection, and related technology services to individuals and businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide when you visit our website, contact us, or engage our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect information you provide directly to us and information collected automatically through your use of our website.

Information You Provide

• Contact form submissions – name, email address, phone number, and the content of your message.
• SMS / text messaging opt-in – your mobile phone number and consent to receive text messages from MNgeek LLC.
• Service agreements and billing – business name, billing address, payment details, and other information needed to establish and manage your account.

Information Collected Automatically

• Usage data – pages visited, time on site, referring URLs, and browser/device type.
• Cookies and similar technologies – see Section 6 for full details.
• IP addresses – collected for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form.
• Deliver and manage the managed IT services you have engaged us to provide.
• Process payments and maintain billing records.
• Send transactional and service-related communications, including support updates and invoices.
• Send SMS/text messages to users who have opted in (see Section 4).
• Improve our website and better understand how visitors use it.
• Comply with applicable laws, regulations, and legal obligations.
• Prevent fraud, unauthorized access, and other security threats.

We do not sell your personal information to third parties for their marketing purposes.

4. SMS / Text Messaging

Opt-In

You may opt in to receive SMS messages from MNgeek LLC by providing your mobile phone number and checking the consent box on our contact form or service agreement. By opting in, you consent to receive text messages related to service updates, appointment reminders, support notifications, and other business communications.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS messages from us, unless you opt back in.

Help

Reply HELP to any SMS message for assistance, or contact us directly using the information in Section 12.

Data Sharing

Your mobile number and SMS consent status will not be shared with third parties for their marketing purposes. Message frequency varies based on your service activity.

5. Payment & Billing Information

When you engage MNgeek LLC for services, we collect billing information necessary to process payments. This may include your name, business name, billing address, and payment method details.

Payment transactions are processed through trusted third-party payment processors. MNgeek LLC does not store full credit card numbers or payment card data on our own systems. All payment data is handled in accordance with the processors' PCI-DSS-compliant practices.

We retain billing records as required for accounting, tax, and legal compliance purposes.

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies to understand how visitors interact with our site and to improve the user experience.

Types of Cookies We May Use

• Essential cookies – required for the website to function correctly.
• Analytics cookies – help us understand page views, traffic sources, and visitor behavior (e.g., Google Analytics).
• Preference cookies – remember your settings and choices on return visits.

Google Analytics

We may use Google Analytics to collect aggregated, anonymized information about website usage. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this data solely to improve our website and services. Google's use of this data is governed by the Google Analytics Terms of Service and the Google Privacy Policy.

Managing Cookies

Most web browsers allow you to control cookies through browser settings. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. Disabling certain cookies may impact website functionality.

7. Sharing Your Information

MNgeek LLC does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers – we work with third-party vendors (e.g., payment processors, email platforms, cloud services) who assist in operating our business. These vendors are contractually required to protect your data and may only use it for the purposes we specify.
• Legal requirements – we may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of MNgeek LLC, our clients, or the public.
• Business transfers – in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected users via email or a prominent website notice.
• With your consent – we may share your information for any other purpose with your explicit consent.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Contact form inquiries – up to 2 years from last contact.
• Active client records – for the duration of the service relationship.
• Billing and financial records – minimum of 7 years for tax and accounting compliance.
• SMS consent records – as required by applicable messaging regulations.

When personal information is no longer needed, we securely delete or anonymize it.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (TLS), access controls, and secure credential management practices.

No method of transmission over the internet or electronic storage is 100% secure. If you believe your information has been compromised, please contact us immediately.

10. Your Rights & Choices

You may have the following rights regarding your personal information:

• Access – request a copy of the personal information we hold about you.
• Correction – request that we correct inaccurate or incomplete information.
• Deletion – request that we delete your personal information, subject to applicable legal retention requirements.
• Opt-out of SMS – reply STOP to any text message at any time.
• Opt-out of marketing emails – use the unsubscribe link in any marketing email.
• Cookie preferences – adjust your browser settings or use the Google Analytics opt-out tool described in Section 6.

To exercise any of these rights, please contact us using the information in Section 12.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a notice on our website.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out: